Refund policy

Last Updated: [DATE]

At [Jayara], customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully to understand your rights and responsibilities regarding returns, exchanges, and refunds.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • Return request is submitted within [5 DAYS] of delivery.
  • Product is unused, unworn, and in original condition.
  • Product is returned with original packaging, tags, manuals, accessories, and invoices (if applicable).
  • Product is not damaged due to misuse, negligence, or improper handling by the customer.
  • Product falls within the categories eligible for return.

We reserve the right to reject returns that do not meet the above requirements.

2. Return Timeframe

Customers must initiate a return request within [X DAYS] from the date of delivery.

Return requests received after this period may not be eligible for return, refund, or exchange unless required by applicable law.

To request a return, please contact:

Email: [EMAIL ADDRESS]

Please include:

  • Order Number
  • Customer Name
  • Product Details
  • Reason for Return
  • Photos (if product is damaged or defective)

3. Refund Process

Once we receive and inspect the returned item:

  1. We will notify you regarding approval or rejection of the refund.
  2. Approved refunds will be processed to the original payment method used during purchase.
  3. Refund processing may take up to [REFUND PROCESSING TIME] after approval.
  4. Actual credit timing may vary depending on your bank, card issuer, payment provider, or financial institution.

If you have not received your refund after the stated period, please contact us.

4. Exchange Policy

We may offer exchanges for:

  • Defective products
  • Damaged products
  • Incorrect items received
  • Size replacement (if applicable)

Exchange requests must be submitted within [X DAYS] of delivery.

Product availability may affect exchange fulfillment.

If the requested replacement product is unavailable, we may offer:

  • Store credit
  • Alternative replacement
  • Refund (where applicable)

5. Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

Please contact us within [X DAYS] of delivery.

Provide:

  • Order number
  • Clear photographs of the item
  • Photographs of packaging (if applicable)
  • Description of the issue

After verification, we may provide:

  • Replacement product
  • Full refund
  • Partial refund
  • Store credit

The appropriate resolution will be determined based on the circumstances.

6. Non-Returnable Items

The following items are generally not eligible for return or refund unless damaged or defective upon arrival:

  • Personal care products
  • Beauty and hygiene items
  • Intimate or sanitary products
  • Gift cards
  • Digital products
  • Downloadable content
  • Customized or personalized products
  • Clearance, final-sale, or non-returnable promotional items
  • Products marked as non-returnable on the product page

Additional product-specific restrictions may apply.

7. Return Shipping Costs

If the Return Is Due to:

Customer Preference

Examples:

  • Ordered by mistake
  • No longer needed
  • Changed mind

The customer may be responsible for return shipping costs.

Our Error

Examples:

  • Wrong item sent
  • Defective item
  • Damaged item received

[STORE NAME] will cover the return shipping costs where applicable.

Any shipping charges paid during the original purchase may be non-refundable unless otherwise required by law.

8. Cancellation Policy

Orders may be cancelled before shipment by contacting us as soon as possible.

If the order has already been processed or shipped, cancellation may not be possible and the customer may need to follow the return procedure after delivery.

Refunds for approved cancellations will be processed according to our standard refund timeline.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account.
  2. Contact your card issuer or payment provider.
  3. Contact your bank, as processing times may vary.
  4. Contact us if the refund is still not received after the expected timeframe.

10. Refused Deliveries

If a customer refuses delivery of an order:

  • Original shipping costs may not be refundable.
  • Return shipping charges may be deducted from any refund where applicable.
  • Additional handling charges may apply.

11. Fraudulent Claims

We reserve the right to investigate return and refund requests.

Claims determined to be fraudulent, abusive, misleading, or inconsistent with this policy may be denied.

Repeated abuse of return privileges may result in restrictions on future purchases.